Terms & Conditions in short

  • By ordering any of our products, you agree to be bound by these terms & conditions
  • The price applicable is that set at the date on which you place your order and for the term of the initial contract
  • Card information is transmitted over secure SSL encryption and is not stored
  • Please note that local charges may occur
  • Please click here to view the End User License Agreement

 

 

Local Taxes

Please note that local charges (sales tax or GST if based in Australia) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Cancellation policy

You are entitled to cancel your 12 month contract within 30 days of your initial contract term. See Refund & Remedies for Services Policy below for more information.


Privacy Policy

This following document sets forth the Privacy Policy for the qvWise website, www.qvwise.com.

qvWise is committed to providing you with the best possible customer service experience. qvWise is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future qvWise customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. qvWise takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

qvWise reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. qvWise reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

qvWise welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: (08) 8238 6500 

Post: Attn: Privacy Policy,
qvWise,
GPO Box 1149,
ADELAIDE,
SOUTH AUSTRALIA 5001,

E-mail: nik@qvwise.com


Refunds and Remedies for Services Policy
Australian Consumer Law

We are not required to provide a refund if you change your mind about the services you asked for.

But you can choose to cancel your contract, and receive a refund for unconsumed services, if the service has a major problem. This is when the service:

·         Has a problem that would have stopped someone from purchasing the service if they had known about it

·         Is substantially unfit for its common purpose, and can’t be easily fixed within a reasonable time

·         Does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time

·         Creates an unsafe situation.

If you choose to continue with the contract, you can ask us to compensate you for any difference in the value of the services we provided and what you paid.

If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem.

Please keep proof of your agreement – e.g. your invoice or quote.